Terms & Conditions

Last Edited on 2016-02-25

My Jewellery Shack reserves the right to amend these Terms and Conditions continuously and we therefore advise you to read them regularly.

Personal data

My Jewellery Shack wants to ensure that the information you share with us is maintained safely and securely on the internet. These terms and conditions cover how we use your personal information. When you sign up for our newsletter, we ask you for some personal information, including your name, address, date of birth and email address.

My Jewellery Shack uses this information to fulfill our commitments and provide you with the benefits and services that My Jewellery Shack offer. When you enter your personal information and submit it to My Jewellery Shack, you consent to granting My Jewellery Shack use of this information for the stated purpose.

You are entitled to request this information from My Jewellery Shack at any time, and we will delete it at your request.

Information storage

My Jewellery Shack uses a number of safety precautions to protect your personal information from unauthorized use. We only store this information for a limited time. My Jewellery Shack does not accept responsibility for the accuracy of the information you submit.


My Jewellery Shack only uses your personal information for My Jewellery Shack administration purposes, and to perform general market analyses, such as purchasing behavior.

My Jewellery Shack will not disclose your personal information, including your email address, to any third party. And My Jewellery Shack does not give other companies access to your registered information.

The newsletter

The newsletter will be sent to the email address you provided when you signed up. It is your responsibility to update your personal details, including your e-mail address.

If you no longer wish to receive the newsletter, you can unsubscribe at any time by using the link in the newsletter.

My Jewellery Shack makes reservations for printing-errors, price changes and sold-out goods.

Comments etc.

Some of My Jewellery Shack’s websites gives you the option to post comments and other contributions, such as photos etc. We expect users of My Jewellery Shack’s website to use decent and respectable language in their posts.

It is your responsibility to ensure that the content of your comments and/or other contributions are not in any way racist, defamatory, violates anyone’s privacy or any other legislation.

You are only allowed to post comments and/or other contributions in English. Comments and other contributions in other languages will be deleted by our moderators.

My Jewellery Shack reserves the right to delete comments and other contributions.


All content on My Jewellery Shack’s websites, including but not limited to articles, photos, moving images and graphics, belongs to and is administrated by My Jewellery Shack, whose address is: myjewelleryshack.com, Landmark House, 190 Willifield Way, London, NW11 6YA, UK

You are allowed to produce digital and/or physical copies of the content for you own personal use. Any other production of digital or physical copies of content on My Jewellery Shack’s websites is not allowed. It is your responsibility to ensure that you have the right to publish comments and/or other contributions. Should My Jewellery Shack receive claims related to the content or other contributions which you have posted, such claims will be forwarded to you.

Your comments and/or other contributions must not contain commercial messages. My Jewellery Shack has unlimited rights to use comments and/or other contributions posted by you in every way and on all present and future media platforms, including but not limited to marketing of My Jewellery Shack’s products.


If you have any questions about My Jewellery Shack’s web site and/or your personal information, please email us @ sales@myjewelleryshack.co.uk


Q: When will my order be dispatched?

A: We aim to process all orders as quickly as possible. Standard delivery orders are usually dispatched within 1-2 working days.

Q: How much does delivery cost?

A: All UK deliveries are free of charge with Royal Mail 1st class service. Tracking number will be provided via email.

What is your returns policy?

If for any reason you are not completely satisfied with your purchase from My Jewellery Shack, please send it back.
You can return any item purchased from My Jewellery Shack (excluding sale items unless faulty or not as described) within 30 days of receipt for a refund. If you would like to do so, you must use the free Returns Process set out below (question 2) and the products you are returning must be in a new and unworn condition.
Under the United Kingdom’s Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 (“Consumer Contracts Regulations”), you are also entitled to a full refund of the price paid for the product together with any delivery costs paid if you cancel your purchase for any reason during the cancellation period. The cancellation period begins on the date that the contract is formed (the day the dispatch confirmation email is sent to you) and continues until the end of 10 days starting on the day after you receive your order. This cancellation right applies to both sale and non-sale products. If the product has been dispatched to you before you cancelled the purchase, you must return the product within 10 days starting on the day after you cancel the order. You are not obliged to follow the Returns Process, but if you do not do so you will be solely responsible for all return shipping costs.My Jewellery Shack will only accept returns for purchases made from the My Jewellery Shack eStore.For reasons of hygiene and safety, pierced earrings including earring pendants are non-returnable, unless faulty or not as described.
All goods will be inspected upon arrival at the My Jewellery Shack warehouse.
The My Jewellery Shack eStore returns policy does not limit or exclude any legal rights you may have in relation to products which are faulty or not as described.